I am trying to access reports for a client file and the circle just keeps turning forever ??

[Fiat Lux - ASIA]

Try open the account on incognito/private browser.

[Lucas - Product Champion]

Hi tony93, 

This sounds like a browser issue - you can go through the steps in this article to clear your browser data and then try to access the reports again. If you still have issues after doing so, you'd be best to reach out to our support team on 1800 046 038 and they'll be able to troubleshoot with you further to determine if there are any issues with your access level. 

-Lucas