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-vibelearning-co
Level 1

I am trying to change the "Default tax rate selection" to be "Inclusive of Tax". When I click save I get an error which says "Something's not quite right". Help?

The additional error message is "You and were working on this at the same time. finished before you did, so your work was not saved". That is the exact error message, which makes no sense to the customer and is terrible grammar.
1 Comment 1
RheaMaeH
QuickBooks Team

I am trying to change the "Default tax rate selection" to be "Inclusive of Tax". When I click save I get an error which says "Something's not quite right". Help?

Thank you for bringing this to our attention, vibelearning. 

 

Updating your tax rate selection to Inclusive of Tax in QuickBooks Online (QBO) is vital to your business operation. Let’s work together to resolve this issue.

 

The error message you receive may be due to a problem with your device's connection to the QBO servers or could be related to browser issues.

 

To address this, you can access your QuickBooks account through a private browsing window to see if it's a browser-related issue. You can use the following shortcut keys to access incognito mode:

 

  • Safari: Shift + ⌘ + N
  • Google Chrome: Press Ctrl + Shift + N
  • Microsoft Edge: Ctrl + Shift + N

 

If this resolves the issue, you can clear the browser's cache so the system can start fresh. If you get the same result, I recommend switching to a different supported browser.

 

Here are a couple of articles that can be helpful when managing account details and working in QBO: 

 

 

Please keep us informed of your progress in updating your tax rate selection. If you need assistance or have further questions, don’t hesitate to reach out. We’re always here to help you in any way we can.