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francesca2
Level 1
posted
‎January 20, 2020 01:15 PM
last updated ‎January 19, 2020 6:15 PM

I am trying to update my credit card from the link an email and it won’t accept my card. How can I update my card details?

 
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1 Comment 1
Kristian_S
QuickBooks Team
QuickBooks Team
‎January 20, 2020 01:33 PM

I am trying to update my credit card from the link an email and it won’t accept my card. How can I update my card details?

Hi francesca2,

 

Sorry to hear you're having some issues with updating your billing info.

 

Before you try these next steps, could you please ensure that you are on a web browser (Chrome or FireFox preferred) and not in the Quickbooks app.

 

Then go to the following article and follow the steps outlined - https://quickbooks.intuit.com/learn-support/en-au/help-articles/update-your-billing-and-subscription...

 

Let us know if you're still having troubles.

 

Kristian.

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