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farrmillpest
Level 1

I get an "unexpected error, please try again after some time" message on the GST tab. I have been getting this message for days now. Anyone know a fix?

 
3 Comments 3
Steven_Product Champion
QuickBooks Team

I get an "unexpected error, please try again after some time" message on the GST tab. I have been getting this message for days now. Anyone know a fix?

Hi farrmillpest,

 

With unexpected errors we normally attribute them to a browser issue which may require you to clear browsing data before trying again. I have outlined below how you can clear your cache & cookies depending on the browser.

 

On PC browsers e.g. Chrome, Firefox and Internet Explorer to prompt the clear data screen please press on your keyboard: Control + Shift + Delete

 

On Mac browsers e.g. Safari:  Command + ALT + E

 

From there make sure you have specifically selected Cache + Cookies

 

Then select Clear Data

 

That being said if you have been experiencing this issue for the last couple of days I would encourage you to give our Customer Success team a call on 1800 114 837 (8:30am - 6:30pm, Mon-Fri AEST) so they can check the file for you and get you access to the file's GST centre.

 

 

Steven

 

 

 

 

 

farrmillpest
Level 1

I get an "unexpected error, please try again after some time" message on the GST tab. I have been getting this message for days now. Anyone know a fix?

Thank you Steven, 
 I logged in to try what you suggested, and I didn't need to, the GST tab loaded as it should. 

It was more annoying than a problem as it was loading up from a QBOa account with no problem only from the client account was unable to load.
The issue seams to be fixed now.

Steven_Product Champion
QuickBooks Team

I get an "unexpected error, please try again after some time" message on the GST tab. I have been getting this message for days now. Anyone know a fix?

Hi farrmillpest,

 

 

Great to hear!

 

If the issue persist in the future please try the clear browsing data steps suggested as we find it irons out a lot of unexpected errors that can occur on QBOA and company files.

 

 

Steven