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markfernandes
Level 1
posted
‎March 14, 2021 04:18 PM
last updated ‎March 13, 2021 9:18 PM

I have QB Online subscription, but today cant run payroll as it comes up with a message subscription is keypay exception. Help

 
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8 Comments 8
Lynette
Level 2
‎March 14, 2021 04:47 PM

I have QB Online subscription, but today cant run payroll as it comes up with a message subscription is keypay exception. Help

We are having the same problem - our pay is due today and no one from quickbooks or keypay support is answering...great job quickbooks, after hiking prices you disable the payroll functionality :\

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Lynette
Level 2
‎March 14, 2021 04:54 PM

I have QB Online subscription, but today cant run payroll as it comes up with a message subscription is keypay exception. Help

We also tried to upgrade our account to see if that would clear the error, but it didnt, we're still stuck and can't create a pay run

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Varungupta58
Level 1
‎March 14, 2021 05:21 PM

I have QB Online subscription, but today cant run payroll as it comes up with a message subscription is keypay exception. Help

I am also having same problem. Have to run 60 employee payroll and cannot see any support. if any one come around from problem, please let us know how you did it

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kaye4
Level 1
‎March 14, 2021 05:28 PM

I have QB Online subscription, but today cant run payroll as it comes up with a message subscription is keypay exception. Help

Same here!   Absolutely frustrated.

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sujitha1
Level 1
‎March 14, 2021 05:29 PM

I have QB Online subscription, but today cant run payroll as it comes up with a message subscription is keypay exception. Help

same problem, stuck with doing them today. pls post if yours get resolved.

 

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Sherrie_B
Level 1
‎March 14, 2021 05:36 PM

I have QB Online subscription, but today cant run payroll as it comes up with a message subscription is keypay exception. Help

Same issue...

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Lynette
Level 2
‎March 14, 2021 06:49 PM

I have QB Online subscription, but today cant run payroll as it comes up with a message subscription is keypay exception. Help

hey all - i contacted support and it seems to be fixed now

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Intuit Zac
Content Creator
‎March 15, 2021 11:06 AM

I have QB Online subscription, but today cant run payroll as it comes up with a message subscription is keypay exception. Help

Hi All, 

 

There was an outage on Sunday 14th which prevented QuickBooks Online Payroll powered by KeyPay users from viewing or running payroll. This has since been fixed and users should no longer be experiencing any more difficulty.

 

Thank you all for your patience and understanding on this. 

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