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consumer
Level 1
posted
‎January 13, 2020 04:47 PM
last updated ‎January 12, 2020 9:47 PM

Is anyone else sick of logging into quickbooks with their user name and password then have to go through the reCaptcha screens, then also go through the sms screens?

 
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2 Comments 2
IntuitLily
Moderator
Moderator
‎January 13, 2020 05:43 PM

Is anyone else sick of logging into quickbooks with their user name and password then have to go through the reCaptcha screens, then also go through the sms screens?

Welcome to the Community forum, @consumer.

 

If you're signing in to your QBO App, you will get the CAPTCHA  test to ensure security measures. You can attempt to disable this test by checking the box for Stay Signed in when logging in. I've attached a screenshot for your reference.

 

 

 

However, if you're still getting the verification process, I suggest resetting your data app to start it in a clean slate.

 

Here's how:

 

  1. Open the app.
  2. Select Help at the top menu.
  3. Click Reset App Data.

Let me know if you need anything else. I'm here to help. Have a nice day!

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lmolnar1
Level 2
‎October 13, 2020 10:29 AM

Is anyone else sick of logging into quickbooks with their user name and password then have to go through the reCaptcha screens, then also go through the sms screens?

This is not really a solution - it shows qbooks has old tech imbedded and don't want to improve the user experience. It is crazy to go through all these steps to log in.

Pushing Captcha from third party sites is more of a risk than a benefit. All major players including qbooks competitors have moved on, please qbooks, let's improve the user experience.

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