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Beagle
Level 1

My receipt forwarding is not working from the registered email address. I have checked the user type and double checked the email address

I keep getting an email from QBO saying my receipt wasn't received because it was sent from an email that's not registered for receipt forwarding. The email address is definitely registered though. Help!
3 Comments 3
IntuitAika
Intuit

My receipt forwarding is not working from the registered email address. I have checked the user type and double checked the email address

Hi Beagle, 

 

Thanks for posting in the Community!

 

Once you have set up a custom email and give a user permission to forward receipt wherein the minimum requirement for access is a standard user with supplier permission, we'll need to ensure that they are switched on in the Manage Senders section of the Receipts tab.

 

Here's how:

 

1. On Transactions tab select Receipts.
2. Select Manage forwarding email.
3. Turn on the toggle for the users you want to give permission to forward receipts. 
4. When you're done, select Close

 

If an emailed receipt bounces back to their inbox it will describe the reason for the error, such as incorrect image format or not registered. For more detailed information, you can check on this article: Upload your receipts and bills to QuickBooks Online.

 

Let me know if you have any other questions on receipt forwarding and I'd be glad to help. 

TTHwyatt
Level 1

My receipt forwarding is not working from the registered email address. I have checked the user type and double checked the email address

I'm having a similar issue, I've been using receipt forwarding successfully for months, however; in the last week it has the receipts/emails I'm emailing form my verified receipt sender email address are bouncing. The 'undeliverable' emails I receive list the following error message: 'Your message wasn't delivered because the recipient's email provider rejected it.'

 

I've tried changing and re-loading my verified receipt sender email address, and have made various changes to the emails that I'm sending with receipts, in case the QDO spam filter has changed in some way, all with no success.

 

Regards Wyatt

IntuitSheila
Level 8

My receipt forwarding is not working from the registered email address. I have checked the user type and double checked the email address

Hi TTHwyatt,

 

Thanks for posting in the Community!

 

This all depends on the email address you're sending from. You'll have to make sure the email address is a registered one on file and make sure to send the receipt to your custom email address @qbodocs.com and your file is up to 20MB only.

 

  1. Click on the Transactions tab.
  2. Click on Receipts.
  3. Click on Manage senders or Forward from email.
  4. Check the email address registered and that can send the receipts.
  5. If you want to update an email address, go to your email forwarding section, and click on Update.

Also, I'd recommend checking the email address in your Intuit Account manager making sure it is the same email address that has been verified and set up.

 

You can check this article to learn more about Email receipts and bills to QuickBooks Online.

 

Feel free to reply if you have more questions about QuickBooks Online