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Tim Ogilvy
Level 1

New notification of duplex users going to all admin users, no setting to turn it off

As of this morning all our admin users have started seeing notifications of admin accounts duplicated through intuit's sync software, as a result of the KeyPay payroll integration in Australia.

 

This is not acceptable and not something we wish to be occurring and has wasted hours of our team's time researching something they thought was a hack.

 

Additionally our IT team had no notification of this change being made to the product, and therefore no basis to quickly address the issue.

 

Why?  How can I turn this off?

1 Comment 1
IntuitSheila
Level 8

New notification of duplex users going to all admin users, no setting to turn it off

Hello Tim,

 

Thanks for posting in the Community! As per checking, there is no reported incident with regards to duplicated admin accounts in QuickBooks Online Payroll. 

 

For us to better assist you, I'd recommend contacting our Customer Care Team. That way they can further check your payroll account in a secure form and verify the incident with our payroll partner provider KeyPay.

 

Here's how to contact support:

 

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:

  • Start a chat with a support expert.
  • Get a callback from the next available expert.

Post again in the Community if you have more questions about QuickBooks Online.