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shop4
Level 1
posted
‎March 14, 2021 03:10 PM
last updated ‎March 13, 2021 8:10 PM

Payment and pay run creation is disabled as subscription is Keypay_Exception. what is this and how do i fix? Cheers

 
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1 Comment 1
Intuit Zac
Content Creator
‎March 15, 2021 10:51 AM

Payment and pay run creation is disabled as subscription is Keypay_Exception. what is this and how do i fix? Cheers

Hi Shop4, 

 

There was an outage on Sunday 14th which prevented QuickBooks Online Payroll powered by KeyPay users from viewing or running payroll. This has since been fixed and users should no longer be experiencing any more difficulty. 

 

Thank you for your understanding and patience. 

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