PayPal transactions are not showing. Receiving error 185. Has anyone else received this error and if so, have you resolved it?

Hi there, info-artandplay. I can see how important it is to access your PayPal transactions. I want to ensure that we take this matter seriously. Let me route you to our appropriate support team so they can provide information about this issue.

As per checking on our list, there is an ongoing investigation (INV-110535) about PayPal transactions not showing up, and there are no specific updates yet. Our engineers are working together to gather a resolution as quickly as possible.

If you haven't, you can get in touch with our support team so you'll be added to the list of affected users and receive timely email updates.

Here are the steps to contact us:

1. Go to the Help (?) menu, then click Contact Us.
2. Enter a brief description of your concern and select Continue.
3. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a call back from the next available expert.

Please check out our support hours to ensure we can address your concerns promptly.

In addition, you can refer to this article to learn how to fix other bank errors you'll encounter in the future in QBO: Fix specific bank errors .

Comment on the post if you still have concerns about bank errors in QBO. I'm always here to help you.

I have tired all these suggestions and none of them work.

Also, when I contacted Quickbooks a few days ago, I was told this is an issue other are facing and QB is working on it. I still have not heard back from anyone.

I appreciate the efforts you've made to resolve this. I can add info about the ongoing investigation regarding the problem with PayPal transactions and error 185.

We're currently investigating the issue of being unable to connect PayPal transactions to QuickBooks Online (QBO) and receiving error 185. We don't have an exact timeframe for when this will resolved. However, our investigation team is working hard to fix this issue and receive email updates when available.

Although you've already contacted our support team, feel free to contact them again for updates on the ongoing investigation if you want to.

In the meantime, I'd recommend manually uploading bank transactions as a workaround.

Moreover, you can utilize this article to learn how to create bank rules so that transactions from your bank will be automatically categorised: Set up bank rules to categorise online banking transactions in QBO.

You can return to this thread for follow-up questions or concerns with connecting PayPal transactions and error 185. Take care.

This error appeared to me in July and it has still not been resolved. Unacceptable for accounting software!

Hi EcoWSPC,

I understand you are having fundamental issues with your PayPal bank connection in QuickBooks Online. The error you've reported with Unable to connect PayPal account due to an error 185/187 is a reported product investigation. Our banking team is still working with the PayPal provider to check the root cause of the bank feed connection and is actively finding a resolution. 

As a workaround, I recommend to manually upload transactions using a CSV file to add your bank transactions and be updated in QuickBooks Online.

Drop a commend below if you have further concerns about QBO. I'll be around to help you.

The verbiage you used is correct, it is a "Fundamental issue"  for accounting software.

QB is not a beta version of a free up and coming software but a paid subscription service for an established platform. The solution to your clients should not be - 'just upload it manually until we figure it out, if and when we get to it'.

This issue has dragged on for 2 months now, and shows a complete lack of consideration for QB client base. Unacceptable.

I second the above sentiments. It's outrageous that as paying customers we should be required to do anything of this nature manually. QB needs to compensate customers as we are not getting what we paid for. 

Yes, it's been months now, with no resolution in sight, which is ridiculous for a paid service. Sort it out Intuit! 

I understand the frustrations and challenges you have with this issue, accounts503, 

Our team is actively working on resolving this issue, and they will notify you by email as soon as a solution is applied. If you would like to stay updated on the progress of the investigation, you can still reach out to the support team and inquire about any updates. That way, your account will be affected to the open product investigation and your email will be added.

We appreciate your patience and understanding as we work towards finding a solution. Feel free to reach out to me anytime you require assistance.

I third this statement!! 

On another note, PayPal within QuickBooks since around June/July, now doesn't automatically change the currencies. So when I'm paid in one currency, and PayPal converts it, QB use to import the right amount e.g. USD $20 to AUD $30, and show $30 AUD and $30AUD automatically leaving the account. But now it shows USD$20 and AUD$30 which is a right pain in the behind. I might add for any QB employee looking at this, yes I have tried manually importing, and it doesn't fix the problem.

As another commenter mentioned, this is not a beta.. I've actually now seriously considered moving to an equivalent software. I'm genuinely in the last 1-2 weeks before I may do. 

And you know what, I also got a "QB prices have increased"... A kick in the family jewels

I want to ensure that we take this matter seriously, @dadadale. Let me direct you to our appropriate support team to investigate this issue further. 

Since you've confirmed that importing your transactions didn't resolve the issue. I suggest contacting our support to check your account in a safe and secure environment. Here's how:

1. Go to the Go to the Help(?) icon and then hit Search.
2. Click Contact Us.

• Start a chat with a support expert.
• Get a callback from the next available expert.

Please note the support hours Phone and Chat: Mon-Fri (8:30 am-6:30 pm) AET (Australian Eastern time) and Chat only: Sat-Sun (8 am-8 pm) AET (Australian Eastern time)

Moreover, you can check out this article to learn more about troubleshooting errors: Fix specific bank errors.

Don't hesitate to leave a comment if you still have questions about your bank connections. Take care always.