PayPal transactions are not showing. Receiving error 185. Has anyone else received this error and if so, have you resolved it?

Hi there, info-artandplay. I can see how important it is to access your PayPal transactions. I want to ensure that we take this matter seriously. Let me route you to our appropriate support team so they can provide information about this issue.

As per checking on our list, there is an ongoing investigation (INV-110535) about PayPal transactions not showing up, and there are no specific updates yet. Our engineers are working together to gather a resolution as quickly as possible.

If you haven't, you can get in touch with our support team so you'll be added to the list of affected users and receive timely email updates.

Here are the steps to contact us:

1. Go to the Help (?) menu, then click Contact Us.
2. Enter a brief description of your concern and select Continue.
3. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a call back from the next available expert.

Please check out our support hours to ensure we can address your concerns promptly.

In addition, you can refer to this article to learn how to fix other bank errors you'll encounter in the future in QBO: Fix specific bank errors .

Comment on the post if you still have concerns about bank errors in QBO. I'm always here to help you.

I have tired all these suggestions and none of them work.

Also, when I contacted Quickbooks a few days ago, I was told this is an issue other are facing and QB is working on it. I still have not heard back from anyone.

I appreciate the efforts you've made to resolve this. I can add info about the ongoing investigation regarding the problem with PayPal transactions and error 185.

We're currently investigating the issue of being unable to connect PayPal transactions to QuickBooks Online (QBO) and receiving error 185. We don't have an exact timeframe for when this will resolved. However, our investigation team is working hard to fix this issue and receive email updates when available.

Although you've already contacted our support team, feel free to contact them again for updates on the ongoing investigation if you want to.

In the meantime, I'd recommend manually uploading bank transactions as a workaround.

Moreover, you can utilize this article to learn how to create bank rules so that transactions from your bank will be automatically categorised: Set up bank rules to categorise online banking transactions in QBO.

You can return to this thread for follow-up questions or concerns with connecting PayPal transactions and error 185. Take care.