I have a debit transaction (1 refund of $550.00 and 3 sales totalling $324.50) it appears in the 'spent' column It has assigned it to transaction Type 'Expense'.
When I try to match I only have the choice of AP open transactions as it is treating it as an Expense when i select Find Match - anyone know how to process this so I can clear the Sales Invoices and match the refund against an adjustment note?
Thanks, Sue S
I can help you in handling this transaction, Sue.
By default, your bank controls how the transactions are received by QuickBooks. Generally, customer refunds will show up as spent since it's a debit transaction. When you match this, the program will show the accounts payable-related transaction. That said, you can only link this transaction to your refund receipts, not to your invoices and credit note.
In this case, you'll want to skip the matching process and then manually clear the transactions in your bank register. This way, it would be easier for you to reconcile your account. Here's how:
After that, follow these step to exclude the debit transaction from the Banking page:
When you're ready to reconcile, feel free to read this article to help keep your accounts balanced and up-to-date: Learn the reconciliation workflow in QuickBooks.
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