Good day, @mlewand840. QuickBooks Online (QBO) is a web-based program. Which means the functionality is dependent on your computer system. I'll provide the details of why it's not responding and the troubleshooting steps to fix it.
The system relies on your service processing power, the amount of available (RAM), and the bandwidth of your Internet connection to perform as intended. Check out this article for more information: Why is my QuickBooks Online slow?
If your computer's system is updated, then we can perform some basic troubleshooting steps to determine if this is a browser-related issue.
Let's start by opening your account via incognito or private mode to avoid saving cache data files that can cause lag when accessing web-based programs.
Feel free to use these shortcut keys:
- Google Chrome: press Ctrl + Shift + N
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift +N
Then, open your account. Once this works, clear the cache of your regular browser to remove the accumulated data files. If the issue persists, you can use another supporter browser.
Modifying your account information is helpful in the future for additional security. For more details, visit this article: Update or change your Intuit Account sign-in information.
Don't hesitate to comment below if you have additional questions concerning your account access or any QuickBooks-related issues. I'm pleased to have you here. Keep safe always.
