SBR.GEN.FAULT.UNKNOWNSERVICE error when lodging payroll to tax office ?
Errors with the prefix SBR.GEN.FAULT usually indicate there's an issue at the ATO and you should try again later. According to the ATO's known outages page, they had a scheduled outage from 11.30pm AEST Friday 19/06/2020 to 7.00am AEST Monday 22/06/2020 which is most likely why you saw this error. You can check whether the lodgement failed or is queued for submission and how to proceed by:
Go to the Employees tab and select Reports.
Under the ATO Reporting sub-menu, select Single Touch Payroll.
Review the Status of the event. If it is showing as Awaiting ATO Processing and/or Queued for Submission, you will need to allow it time to lodge and for the status to change to Successful. As per ATO guidelines, it may take up to 72 hours from when the ATO came back online due to backlog.
If it is showing as Failed, you will need to re-lodge the event. Select the grey X in the top right corner to close this page.
Select the Pay Runs menu and click on the pay run you need to lodge.
Select Lodge Pay Run with the ATO and follow the prompts to complete. Again, you may need to allow for some extra time for the ATO to update the status confirming it has been received. This can't be sped up, however you can leave the page knowing that it will process in the background.
Feel free to reply if you have further questions as I'm here to help.