Hi tristanj-jimsboo,
Thanks for posting in the Community!
Can you provide the exact error message when trying to connect your ANZ account? Furthermore, for us to verify and check your account in a secure environment, kindly contact our support team.
Here's how:
- Sign in to your QuickBooks Online company.
- Go to Help (?).
- In the Search tab, select Contact Us.
- Enter your question and select Continue.
- Choose a way to connect with us.
You can also check this article for your reference: Troubleshooting ANZ direct feeds.
Feel free to post again if you have any other questions. Have a nice day!