Should I be able to link to a Ubank account? No matter what I try I always get error 103.

I want to make sure that this bank issue is handled properly, nena.

Yes, you should be able to connect to your Ubank account. I know putting the most recent transactions to QuickBooks Online is important for your business. 

Normally, error 103 happens if you enter an incorrect user ID and password for your bank account. We're continuing to investigate this specific problem, which also affects your bank. While our engineers work to fix it, please consider manually uploading your bank transactions.

Here's how:

1. Log in to your bank website and download a CSV file of transactions.
2. Go to the Banking menu, then the Banking tab.
3. Click the Link account dropdown, then select Upload from file.
4. Select Drag and drop or select files and then select the file you downloaded from your bank. Then Continue.
5. In the QuickBooks account ▼ dropdown, select the account you want to upload the transactions into. Then Continue.
6. Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks. Then click Continue.
7. Select the transactions you would like to import. Then hit Continue.
8. Select Yes.
9. When you've accepted your transactions, click Done.

For detailed instructions, please refer to this article: Manually upload your transactions, receipts, and bills into QuickBooks Online.

I also advise getting in touch with our QuickBooks Online Support so they can add you to the list of individuals who are impacted. This will guarantee that you receive an email when the problem has been resolved.

I've added this resource if you need guidance in reviewing bank feeds in QuickBooks Online: Categorise the transactions.

Should you have questions or other QuickBooks concerns, let us know by replying to this post. Have a great day.

UBank uses 2fa which is not working on QuickBooks right now. I have been reporting this for 6 months with absolutely no help from QuickBooks. It would seem their customer service is not "Quick".

Hi Rowan Hair,

Connecting your bank account to QuickBooks Online requires us to be aligned with the security heights of your bank. When the issue gets interrupted, we then perform basic troubleshooting as issue could only be just a glitch that could easily be resolved by doing that process. However, if the bank connection isn't still re-established, granting all basic troubleshooting have already been exhausted, we will need to escalate the issue to our banking engineering team. When that happens, our banking engineering team will then communicate with your bank's developers so the bank feeds for QuickBooks Online gets re-established already.

Our system engineers are already aware of this outage and are working on fixing the said issue as soon as possible. As per checking customer tickets on file, I can see that your account has been added to the Product Investigation INV-82436 - UBank error 103. Rest assured our engineers continue to triage this issue and work with the bank. We can't provide the exact turnaround time on when this will be resolved. Our engineers are working on escalations internally. They instead send live updates about the status of the investigation through email.

In the meantime, please continue to use a CSV file upload to be updated in your bank transactions in QuickBooks Online. You can check the links below:

• Manually upload your transactions, receipts, and bills into QuickBooks Online 
• Format CSV files in Excel to get bank transactions into QuickBooks

Please let me know if you have any additional questions. I'm always willing to assist.