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"Something’s not quite right Sorry, an unexpected error has occurred. Please try again." When I try to go into banking Now I cannot see any transactions.

 
1 Comment
QuickBooks Team

"Something’s not quite right Sorry, an unexpected error has occurred. Please try again." When I try to go into banking Now I cannot see any transactions.

Hello, elmartax. 

 

I have information regarding the error message you received when going to the Banking page. 

 

We have a reported issue where users encounter the same error message when accessing the Banking page. Our engineers are currently working to resolve this as soon as possible. 

 

Are you trying to match your transactions for reconciliation? If so, you might want to follow your bank statement in the meantime while we're fixing this. 

 

After releasing the fix, you can exclude those downloaded bank transactions that are already reconciled. Check this article for the detailed steps: Exclude a bank transaction from your expenses in QuickBooks Online.

 

I'd also recommend contacting us so you can be added to the list of affected users. Our agents will need your information so you can receive email updates regarding the issue. Here's how to reach them:

 

  1. Click the Help icon, then hit the Contact Us button. 
  2. Type "Affected by the banking issue. Reference number: INV-50785" in the text box.
  3. Hit Let's talk
  4. Choose how you want to reach us (Chat or phone support).

If you need help reconciling your transactions, you can check out this article for the guide: Reconcile an account in QuickBooks Online.

 

Other articles can be found here if you need help with other tasks. Just choose a topic and find an article of your choice. 

 

I appreciate your patience as our engineers are working to fix this. In this meantime, you're free to ask another question again in this thread. I'll be here to help.