The profit and loss report for this financial year is wrong. The sales income should read a lot more than what's showing and the wages have been calculated twice. Help!

Hi userinfo93,

The Profile and Loss report will show all sales transactions using an income account. You'll have to check your sales transaction and verify the account/category used. Here's how to run the report:

1. Click on the Reports tab.
2. Click on the Profit and Loss.
3. Search Transaction Detail by Account report.
4. Select the Report period and Accounting method.
5. Click Run Report.

Then, compare the figures in your profit and loss report.

Furthermore, about the wages been calculated twice, you'll have to check the payroll journals if it was not exported twice in QuickBooks Online. You can check the payroll journals through the steps below:

1. Click on Accounting tab.
2. Click on Chart of Accounts.
3. Locate the account like Payroll Clearing, or depends with the account you've set up in your Payroll Default Chart of Accounts.
4. Click on Account history, double check the dates of the payroll journals.

You may want to check these article to learn more about profit and loss report and payroll journals:

• Why are my income and expense transactions missing from my Profit and Loss report?
• Set up and configure payroll chart of accounts
• Matching payroll payments in QuickBooks Online

If you're unable to check the difference, we recommend contacting the Customer Care Team as they can initiate Smartlook (screenshare session) with you to help you check the account used. 

You can always comment below if you need more help with QuickBooks. Have a nice day!

Hi

Thanks for your message but this is making no sense at all.  I still have monies received into the bank account, corresponding to invoices raised but only some of them are being included in the Income amount on the Dashboard page, and only some are showing on the Sales report.  It seems as though some are listed as "invoices" and some are listed as "sales" but I have no idea why or how to get them all to be in the same category.

Hoping someone can help me sort this out & thanks in advance!

Julie

Hi userinfo93,

Appreciate the information you've provided about amount in your sales report. You'll have to check the income account for tracking the sales of your products/service. Here's how:

1. Click on the Gear Icon.
2. Click on the Products and services.
3. Locate a product/service, then click on Edit.
4. Check the Income account field and verify if the account used is correct.
5. Do the same process for other product/service.
6. Click on Save and close.

You can then run the Profit and Loss report once more to verify your sales and income figure.

If the issue remains, we'd recommend contacting our Customer Support Team as they can do Smartlook (screensharing) with you to help check the account used for your products/service.

Let me know if you need more help. Have a nice day!

Hi again & thanks again for responding.  I've looked at the products and services and have changed them to read Gross Sales but it still hasn't fixed the problem in the P&L.  When I go into the transaction report by clicking on the sales figure in the P&L summary, it lists a number of my invoices under Account as "Sales" and next to that under Split it has "Accounts Receivable" but only some of the transactions are there.  The rest are lost in the ether somewhere!  They're in the list of invoices but just don't show up on the P&L and I guess that's why the sales figure on the dashboard is also wrong.  Thanks again!