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EZPZ
Level 1

The save button isn't working on the receive payment screen. I have tried 2 different PCs using IE, Chrome and the desktop client. tried incognito as well on both

 
3 Comments
Kristian_S
QuickBooks Team

The save button isn't working on the receive payment screen. I have tried 2 different PCs using IE, Chrome and the desktop client. tried incognito as well on both

Hi EZPZ,

 

Are you getting any kind of error message at all?

 

Chrome and FireFox used in an incognito window are the best way to work in Quickbooks Online, avoid using Internet Explorer or Microsoft Edge.

 

Kristian. 

 

 

EZPZ
Level 1

The save button isn't working on the receive payment screen. I have tried 2 different PCs using IE, Chrome and the desktop client. tried incognito as well on both

No error message just nothing happens..  I jumped on the US support site and a LOT of people are having the same problem so its obviously not a problem on my end..  QB have acknowledged the issue and all I get is there techs are working on it, no timeframe given :(  it affecting a large number of accounts so it doesn't matter what PC you work on if the account is affected its going to have the issue apparently.

Intuit Zac
Content Creator

The save button isn't working on the receive payment screen. I have tried 2 different PCs using IE, Chrome and the desktop client. tried incognito as well on both

Hi Ezpz, 

 

Thank you for the clarification. We have a few customer reporting similar experience with applying payment on invoices. So that we can better assist you on this, I would encourage you to contact our support team directly so they can look into this with you. Here is how:

 

https://help.quickbooks.intuit.com/en_AU/contact

 

Please let us know if you require additional assistance or have any question after contacting our support team. Thank you.