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Kevin JR
Level 1
posted
‎July 06, 2021 09:54 AM
last updated ‎July 05, 2021 4:54 PM

The wrong ABN was use for STP. I started a reset event on Thursday. This morning the ATO say the old data has not been zeroed out. What went wrong?

 
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1 Comment 1
Kristian_S
QuickBooks Team
QuickBooks Team
‎July 06, 2021 11:31 AM

The wrong ABN was use for STP. I started a reset event on Thursday. This morning the ATO say the old data has not been zeroed out. What went wrong?

Hi Kevin JR,

 

Thanks for your message.

 

This issue can be a bit tricky and requires some steps to be followed.

 

You can use this great article that has some step by step instructions on how to resolve this specific issue.

 

You can find the article here

 

Give it a try and see if you can amend the mistake, if not then I would recommend reaching out to our customer support agents who can help you with this issue.

 

Kristian. 

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