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trish28
Level 1

Trying to allocate a BAS payment via the GST centre. I keep getting an error message "an unexpected error occurred. Please try after some time". What's wrong?

 
Solved
Best answer October 13, 2021

Best Answers
trish28
Level 1

Trying to allocate a BAS payment via the GST centre. I keep getting an error message "an unexpected error occurred. Please try after some time". What's wrong?

Thanks for your help. I cleared the cache, restarted the PC, and it worked!

View solution in original post

3 Comments 3
IntuitAika
Intuit

Trying to allocate a BAS payment via the GST centre. I keep getting an error message "an unexpected error occurred. Please try after some time". What's wrong?

Hi trish28,

 

We can do some browser troubleshooting to get rid of the error you're getting when trying to record a BAS payment. 

 

First thing we'll need to do is to access your account on a private browser. A private browser does not store any activities, which is why it's a good idea to use it for any unexpected behavior in the program.

Here are keyboard shortcuts you can use depending on the browser you're using:

  • Google Chrome: press Ctrl + Shift + N  
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you're able to access your record the BAS payment without an error, then go back to your default browser and clear your browser’s cache. It is a good idea to clear cache, to remove the temporary internet files and to help the application function properly. 

 

You can also do the browser health checkup as an added step.

 

Feel free to share an update after doing the steps above. Thank you. 

trish28
Level 1

Trying to allocate a BAS payment via the GST centre. I keep getting an error message "an unexpected error occurred. Please try after some time". What's wrong?

Thanks for your help. I cleared the cache, restarted the PC, and it worked!

View solution in original post

IntuitSheila
Level 4

Trying to allocate a BAS payment via the GST centre. I keep getting an error message "an unexpected error occurred. Please try after some time". What's wrong?

We're glad to hear it all worked out for you, trish28.

 

You're always welcome to post your questions here in the Community if you need more help with your QuickBooks Online account. Or contact our Customer Care Support through the Help menu of your QuickBooks account. Enjoy the rest of the day!