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kylielereve
Level 1

Using Quickbooks online software in Windows 10 the + Tabs button returns you to the login screen on first attempt.

Following attempts return an error with options to either Quit or Relaunch.
5 Comments 5
Intuit Zac
Content Creator

Using Quickbooks online software in Windows 10 the + Tabs button returns you to the login screen on first attempt.

Hi KylieLereve, 

 

Thank you for reaching out on this and welcome to our community!

 

I did a few tests in my test file on a Windows 10 PC, and I can't replicate the experience you have mentioned. Do you mind installing Google Chrome or Firefox and see if you have the same experience. 

 

Thank you and please let us know if you require any additional assistance.

DanelleN
Level 1

Using Quickbooks online software in Windows 10 the + Tabs button returns you to the login screen on first attempt.

Hi Kylie,

 

We are experiencing the same problem and haven't found a solution despite multiple calls to QuickBooks, just wondering if you ended up finding a fix?

 

Thanks!

kylielereve
Level 1

Using Quickbooks online software in Windows 10 the + Tabs button returns you to the login screen on first attempt.

No resolve to this little but annoying bug. There's a work around by right clicking the link and selecting 'Open in new tab'

kylielereve
Level 1

Using Quickbooks online software in Windows 10 the + Tabs button returns you to the login screen on first attempt.

I'm using the Quickbooks software, not Explorer or another browser type.

Intuit Zac
Content Creator

Using Quickbooks online software in Windows 10 the + Tabs button returns you to the login screen on first attempt.

Hi KylieLereve, 

 

Thank you for getting back to us on this. 

 

It'd be great if you can download Chrome or Firefox and confirm the same behaviour on your end. 

Please keep us updated on how you go. Thank you.