Thanks for reaching out to us and welcome to the community.
It sounds to me like you might have a browser issue.
The best way to troubleshoot this issue is to log into QuickBooks via an incognito window.
For Chrome, press CTRL + SHIFT + N.
For Firefox, press CTRL + SHIFT + P.
For Safari, press SHIFT + COMMAND + N.
Try this step and see if you still have the same issue, if you do then please reach back out to us and we can try something else.
Yes, QBO worked fine in the incognito browser.
I also logged in via Microsoft Explorer and it operated fine through that browser so it does appear there is something wrong with my Chrome browser.
Funnily enough, on my second laptop I don't have any issue operating QBO via chrome browser.
Glad to hear the trouble shooting steps provided by Kristian worked out, robp3.
Since it worked out fine using the new incognito window, I’d recommend going back to your default browser and initiate clearing cache on your browser and then, checking the latest version and update. And then, make a hard refresh by restarting the browser.
To update Google Chrome:
Check for an update and the current browser version
If you need more help please leave a comment below. I'll be here to assist. Have a great rest of the day.