To reproduce or find an example of the report you're referring to, would it be possible for you to reply with the name of the report and a screenshot of the details you're getting?
This will help me determine the resolution to your concern. Any additional information you can provide on this matter will be appreciated.
Thanks for bringing us your question. I look forward to hearing from you. Have a great day ahead.
I have attached a screen shot of the name of the report plus a report i ran in Sept and the one i ran in Nov. Both for a leave liability $ value as at 30 June 2019. I have removed names as well as the hour balance due to the sensitivity of the data. The hour balance for the 2 reports is identical - it is only the $ value that changes. The reports gave conflicting results. I had a look into it and the values that differ are for the people who I know have had a pay rise. How is the report giving me 2 different figures for the same point in time (30 June 19)? It seems to be pulling their current hourly rate - not the one that existed at 30 June.
I appreciate your prompt reply as well as the screenshots you provided.
To have this issue investigated further requires a view of the pay runs affected, and that follows an exchange of account info. With that said, it would be best to contact our Technical Support team. They can pull up your account details in a secure environment, and offer a screen share session with your permission.
Here's how to contact them:
Feel free to leave a comment below in case you have other queries in mind. I'll get back to you as soon as I can.