cancel
Showing results for 
Search instead for 
Did you mean: 
caitlyn-pither
Level 1

When I try to add my accountant, it asks me to confirm my identity. Phone number is correct but I don't get a text or a call. The email just points to resetting my p/w

 
2 Comments 2
DivinaMercy_N
QuickBooks Team

When I try to add my accountant, it asks me to confirm my identity. Phone number is correct but I don't get a text or a call. The email just points to resetting my p/w

Hello there, @caitlyn-pither.

 

Adding your accountant to your QuickBooks Online (QBO) account will help you manage your books and do certain tasks such as undoing entire reconciliations or reclassify transactions. 

 

At this time, there is an ongoing investigation in QuickBooks Online (QBO) about prompted to change the password when inviting users. 

 

As a workaround, you'll need to use the phone number option. However, since you didn't receive a call or text. You'll have to log in to your Intuit account and verify or update your phone number. 

 

Once done, add your accountant again. 

 

Also, I recommend reaching out to our Customer Care team to add your account to the list of affected users. This way, you'll be notified of any updates about the investigation as well as if there's a resolution available. Here's how:

 

  1. Click the Help icon.
  2. From the Assistant tab, type your concern. Example: Prompted to change the password when inviting user. 
  3. Then, type Talk to a Human and click the Get help from a human option.
  4. Choose either Chat or Callback.

 

Feel free to post here again if you have other concerns about adding your accountant in QBO. I'll be always around to help. Keep safe. 

caitlyn-pither
Level 1

When I try to add my accountant, it asks me to confirm my identity. Phone number is correct but I don't get a text or a call. The email just points to resetting my p/w

Thank you - I have now managed to get a text.