United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
Want an expert to help you set up your QuickBooks Online? Find out how: Click here
graham2
Level 1
posted
‎December 09, 2019 01:31 PM
last updated ‎December 08, 2019 6:31 PM

When logging into a client's Quickbooks from my qb Accountant, i am getting the error message '502 Bad Gateway'. How do I fix this?

 
Reply
1 Comment 1
Charies_M
Moderator
Moderator
‎December 09, 2019 03:29 PM

When logging into a client's Quickbooks from my qb Accountant, i am getting the error message '502 Bad Gateway'. How do I fix this?

You've come to the right place for help with QuickBooks, graham2.

 

The 502 Bad Gateway error is an HTTP status code. This occurs when one server on the internet received an invalid response from another server.

 

Let's try a few troubleshooting steps to resolve this. To begin, try using a private browser to identify if the issue is browser-specific.

 

You can have these keyboard shortcuts as your reference:

  • Google Chrome: press CTRL  + Shift + N
  • Mozilla Firefox: press CTRL  + Shift + P
  • Internet Explorer: press CTRL  + Shift + P
  • Safari: press Command + Shift + N

If you're able to login successfully, I suggest clearing your browser's cache. This helps delete unnecessary contents stored and allows your browser to function more efficiently. Otherwise, you can try using other supported browser.

 

I'll be around if you have any questions about QuickBooks. Have a good one.

Reply