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Level 1

6123 cannot contact database error

We recently migrated quick books to a new server but users are getting 6123 error. We tried using the repair tool but error still keeps happening. Any idea how we address this ?

2 Comments 2

6123 cannot contact database error

Hi spacehere,


Thank you for reaching out the Community! 


Are you using the desktop version of QuickBooks? If yes and it is for Australia, you can contact Reckon support team. Or if you're using the QuickBooks Desktop US version, here's how to contact support:  


  1. Go to this link:
  2. Select QuickBooks Desktop then Continue as guest.
  3. Pick Pro or Premier then click on a topic or use the Search for something else button. 

Feel free to message us back if you need further assistance. Have a great day! 

Fiat Lux - ASIA
Level 15

6123 cannot contact database error


Which QB Desktop year version do you run?

If you are using QB Desktop US version, have you explored the following reference?