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Level 3

Dismiss Informational message

Is there a way to get rid of the following message?  In fact when I check the email log, I need to clear all previous messages. 


There was an issue delivering some of your emails. Please check the mail log for more details.

4 Comments 4
QuickBooks Team

Dismiss Informational message

Let's make sure you'll be able to deliver your emails and get rid of your email logs, fairfield-impex.


When you said email logs, are your referring to the emails that informs that your message hasn't been sent to the recipient? Normally, these undelivered messages are caused by the server trying to send the message but is unsuccessful and didn't complete before the message expires. Thus, it indicates that there's a problem on the receiving server. As a result, you'll receive email logs that notifies you that the message you're trying to send failed. You'll just have to clear them manually by the deleting the message. 


In the meantime, to ensure you'll be able to send emails to your customer, we can perform some troubleshooting steps to fix the issue. Sometimes, your browser is full of frequently accessed page that may cause some unusual responses. You can log in to your QuickBooks Online (QBO) account in a private window. You can use the shortcuts keys below: 

  • Press Ctrl Shift + N (Google Chrome)
  • Ctrl + Shift + P (Firefox)
  • Control Option + P (Safari)


Once signed in, double-check if you can already connect to our support team. If so, return to your default browser and clear the cache to speed up the loading process. The cache is sometimes overwhelmed with older data which can cause viewing and performance issues. Clearing them refreshes the system and you'll be able to to work with a clean slate. If the same thing happens, you can switch to other browser


In addition, you may also want to know how to record and mark your invoices as paid after you process a payment from a customer. To know more, learn from this article for more details: Record Invoice Payments In QuickBooks Online.


Let me know if you have any questions about sending email in QBO. I'll always be right here to further assist you.

Level 3

Dismiss Informational message

You'll just have to clear them manually by the deleting the message. 


Thanks.  There is such option if I click the email log hyperlink. 

Level 3

Dismiss Informational message

Sorry I am revisiting this again.   I continue to see the attached message.   How do I clear this? 




Dismiss Informational message

Thank you for getting back to us, @fairfield-impex.


I can share some information that can help you with clearing the prompt.


Since you're still having the "There was an issue delivering some of your emails. Please check the mail log for more details." prompt after trying the steps provided by MariaSoledadG, I suggest reaching out to our Customer Support team. They can verify why you're continually receiving this message and help you in clearing it. In the meantime, you can clear them manually by deleting the message. 


You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below:  


  1. Go to the Help icon to connect to a live support agent. 
  2. Provide us with some information about your concern.
  3. Select the Contact Us button and provide some details about this concern, then on the Let's talk button. 
  4. You'll now be provided options on how to connect to our Customer Support.


You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.


In case you'll encounter an error when trying to send an invoice or estimate to your customers, refer to the following article on how to resolve it: Delivery Errors when trying to email a sales form.


I'm always here if you need help in clearing the error message you've received. Just let me know by leaving a reply below. Have a great rest of the day!