Hi Melmmurph83,
Let's do some browser troubleshooting to be able to finalise your pay run.
First thing we'll need to do is to access your account on an incognito window or private mode. A private browser does not store any activities, which is why it's a good idea to use it for any unexpected behavior in the program.
Here are keyboard shortcuts you can use depending on the browser you're using:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Internet Explorer: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If you're able to create and finalise your pay run in incognito or private window, kindly go back to your regular browser and clear your browser's cache. It is a good idea to clear cache, to remove the temporary internet files and to help the application function properly. Please consider using different browser too.
Feel free to drop a comment below if you need further assistance with finalising a pay run.
