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helm2022
Level 1
posted
‎July 29, 2022 08:14 AM
last updated ‎July 28, 2022 3:14 PM

Funds NOT being Released - No Supervisor Support

I have reached out to customer support 6x regarding an issue with deposits not going into my bank account. I have 4 different case numbers and each time I am told it is being escalated. The last call I waited on hold 1 hour to speak with a supervisor. They told me that I would get a call back. That was after the same type of call earlier in the day in which I have never received a call back. Each time I am told funds would be released in 24/48 hours. It has now been a full week without funds being released. It is beyond frustrating that there is no way to speak to a supervisor and after following the directions of Intuit to ensure my bank is able to receive funds, they will not release my money! PLEASE HELP!

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1 Comment 1
IntuitAika
Intuit
Intuit
‎July 29, 2022 09:14 AM

Funds NOT being Released - No Supervisor Support

Hi helm2022, 

 

I'm here to help ensure this is taken care of for you.

 

As much as I'd love to check this, I'm unable to pull up your account here in the Community space for security purposes.

 

That said, I highly suggest contacting our Support team. They have tools that can check your account in a secure environment and to further check the status of your funds. 

 

Here's how to reach them:

 

  1. Log in to your QuickBooks Online account.
  2. Go to the Help menu at the upper right.
  3. Choose Contact Us.
  4. Enter short description of the issue on What can we help you with? box.
  5. Click Let's talk.
  6. Select Get a callback or Chat.

 

Please leave a comment in this thread if you have follow-up questions about this. I'm more than ready to help. 

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