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petermac1
Level 1
posted
‎February 15, 2022 09:18 AM
last updated ‎February 14, 2022 2:18 PM

Invoice due date the same as the invoice date

Hi,

 

We have a number of users on iPads with the QB app.  Today (15/02) they all reported that the invoice due date comes up the same as the invoice date.  The terms are set to 15 days from EOM.

 

So far we have tried :
* signing out of the app and back in

* Changing the terms to something else then back again

* Removing the app from the ipad and re-installing

 

When you try these then change the terms back to 15 days from EOM it still shows the invoice and due dates to be the same

 

The current workaround is to manually enter the due date which isn't ideal.

 

At the same time, QuickBooks via the web browser behaves correctly (15 days from EOM gives a due date of 15/03).

 

Any ideas?

 

Thanks,

 

Peter

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1 Comment 1
IntuitAika
Intuit
Intuit
‎February 15, 2022 09:54 AM

Invoice due date the same as the invoice date

Hi petermac1,

 

Appreciate you reporting the behavior encountered on the dates when using the QuickBooks Online mobile app. Since you've done the basic troubleshooting on the mobile app and the issue persists on the app for multiple users, we'd recommend contacting our Customer Care Team so they can escalate the unexpected behavior you've encountered. Since this is a public forum and we're unable to view and verify your account.

 

In the meantime, you can manually edit the due date on the iPad or login on a web browser to create an invoice. 

 

Feel free to message us back if you have any other questions. Thanks. 

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