Thanks for reaching out to us, @Tammy Rose.
We can change the data connection on your device. If you're connected to Wi-Fi, turn it off and use cellular data and vice versa. Then, open QuickBooks again and access payroll again. If you get the same result, close and restart the app. Then, refresh the app by going to your settings. To clear your app's data, follow these steps:
- Go to Menu ☰ and tap Help & Feedback.
- Tap Refresh Data.
- Note: A message appears “Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes.”
- Tap Refresh to confirm.
Also, make sure you have the latest app version installed on your Ipad device. If you have an outdated version, uninstall and reinstall it to fix the invoice issue. Just download the app again from the Google Play Store. If the same thing happens, try accessing QuickBooks Online through the web and ensure to allow or accept cookies. Please select the link for your browser and follow the steps to allow cookies:
Then, log back in and run payroll again. If you're s, we can perform basic troubleshooting to resolve it. If you're still getting a blank screen, we can perform basic troubleshooting to resolve it. First, try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
Once done, log in to your account and access the tab. If it works, I'd recommend clearing your browser's cache. This way, you can access QuickBooks with a clean slate.
Feel free to check out this article to help you track your pay run processing steps easily: Manage Pay Run Tasks.
Would like some assistance recording other transactions in the mobile app? Let me know the details and I'll help you out. Have a great day ahead.
