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Helen 12
Level 1
posted
‎July 26, 2022 10:58 PM
last updated ‎July 26, 2022 6:00 AM

The message with my invoice reminders is not showing correctly. The reminder invoice gets sent, but the message does not display.

I cannot seem to get the email message with my invoice reminder to stick.  I'm pretty sure I've followed all the instructions and everything looks OK in Account and Setting -> Sales -> Reminders as well as in Customer form styles -> Emails but instead of the actual, correct message showing in the email it just appears as the text "Email message."

I've done plenty of these in the past without any problems (although not for some time) so I don't know why this issue is appearing now.

 

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1 Comment 1
CharleneMaeF
QuickBooks Team
QuickBooks Team
‎July 27, 2022 04:20 AM

The message with my invoice reminders is not showing correctly. The reminder invoice gets sent, but the message does not display.

I wish you didn't have to experience all this, Helen 12.

 

Strange behaviors in QuickBooks Online are sometimes caused by a browser-related issue. The stored cache can affect the performance of the program.

 

To resolve this, I'd suggest logging in to your QuickBooks Online account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser.  

 

Here are the keyboard shortcuts: 

 

  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

 

Once logged in, try sending an email. If it works, let's clear the browser's cache. This removes its stored cache to ensure the program performs efficiently.

 

You can also use other supported browsers. They'll provide the best and most secure experience with QuickBooks. 

 

Additionally, I've added an article that'll help you personalise add specific information to your sales forms: Customise Invoices, Quotes, and Sales Receipts in QuickBooks Online.

 

I'd appreciate it if you'll update us if you have additional questions about the process. We want to make sure this gets resolved.

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