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aggravatedtothehilt
Level 1
posted
‎March 24, 2022 09:37 AM
last updated ‎March 23, 2022 3:37 PM

This is BS

I switched my account from desktop to online, opting for the Essentials (which at the time was $25/month). I use quickbooks only for invoicing so I didn't pay attention to the extra bells and whistles. Today I go to invoice and get a message that my Advanced trial has ended. What trial???? I signed up and having been paying for the Essentials. Turns out my desktop data was transferred to this Advanced trial rather than my Essentials account, and I had been unknowingly working in that. So, I call and the guy tells me to cancel my Essentials account, pay for an Advanced account and then quickly downgrade that so I can keep all my recent data and my credit card (which was charged yesterday for my Essentials account) won't be charged for the Advanced account. I just looked at my credit card statement and there's a charge for $180!!!! This is bait and switch and judging from the comments you are doing this crap to a lot of people. 

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2 Comments 2
IntuitAika
Intuit
Intuit
‎March 24, 2022 10:16 AM

This is BS

Hi aggravatedtothehilt,

 

The QuickBooks Online Advanced is available in the US region only. If your business is located in the Australia, QuickBooks Online Australia offers three subscription version the Simple Start, Essentials, and Plus version.

 

For us to further assist you, I'd recommend contacting our Customer Care Team to check the account version and data migration. Since the Community is a public space we're unable to ask for your personal account information. One of our customer care team can verify your subscription in a secure environment.

 

Here's how to contact support:

 

  1. Log in to QuickBooks Online company.
  2. Click on Help (?).
  3. Click on Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us.
  • Start a chat with a support expert.
  • Get a callback form the next available expert.
  • Ask the community for help from business like yours.

 

Feel free to message us back if you have other questions with QuickBooks Online. Have a great day!

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Fiat Lux - ASIA
Level 15
‎March 24, 2022 02:23 PM

This is BS

@aggravatedtothehilt 

Your post is in AU Community. Are you using QB Desktop US version and need to migrate data to QB Online AU version?

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