This isn't what I want you to experience with QuickBooks Self-Employed, hh233. Let me make it up to you by making sure you're able to log in to the program.
Browser-related issues usually cause unexpected behavior when logging in to QuickBooks Self-Employed. The stored cache can affect the performance of the program.
To resolve this, I'd recommend accessing your account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser.
Here are the keyboard shortcuts:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
If you're able to log in, I'd suggest clearing the browser's cache. This removes its stored files to ensure the program performs efficiently.
Aside from private browsing, you can also use other supported browsers. They'll provide the best and most secure experience with QuickBooks.
In case the issue persists, you can reach out to our QuickBooks Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.
Additionally, I've included our QuickBooks Self-Employed Overview article for future reference. There, you're able to see how the program helps you track everything throughout the year.
I'm only a few clicks away if you need assistance with your other QuickBooks tasks, hh233. It's always my pleasure to help you out again.
