Hello there, Wandong collective.
I know that having an accurate sales record is essential for a business. This ensures your books including taxes and forms are in tiptop shape. Let me help and guide you in the right direction on how to correct your sales figures.
Based on the scenario, it looks like your bank is connected to the bank feeds in QuickBooks Online (QBO) as well as your EFTPOS. That’s why your sales amounts are showing up in your company.
When you integrate a third-party application to QBO, the information we receive is dependent upon what is sent over to us. Since your EFTPOS sales figures are imported to the online program, I recommend contacting their customer support for further assistance. They can explain in detail the integration process and then guide you on how to map and record your transactions. Thus, preventing the issue from happening again.
Once you link your bank account to online banking, QuickBooks Online automatically downloads transactions. You’ll have to review and classify them to make sure they’re categorized correctly. If your bank sales should not be downloaded into QuickBooks, you can reach out to your Financial Institution (FI) customer service. Then inform them of what happened so they can help you map the transactions properly.
To fix the issue, you can either exclude the downloaded sales or delete the ones coming from your EFTPOS. You may want to consult your accountant before performing any of these solutions. They can guide you on which step to perform without throwing off your books.
For additional resources, you can go over the Sales and customers link. It includes topics about processing customer payments, managing sales transactions, and recording refunds or credits, to name a few.
Also, this reference contains articles to help efficiently handle all banking-related activities such as, making deposits, reconciling an account, managing the bank feeds, and downloading data: Banking self-help guide.
With this information, your banking and sales records will show the correct information, especially the ones in QBO.
Feel free to drop me a comment below if you have additional concerns about banking or sales transactions, Wandong collective. I’ll get back to you to assist further. Enjoy your weekend.
