There are no similar reports of users being unable to open the mobile app, Dan. I'll provide steps that can help you out with this.
Before we dig deeper, can you also tell us the name of the bank? Is there an error message when downloading banking transactions?
In the meantime, you can refresh the app. This process often resolves some of the most common issues when working in QBO.
Here's how:
- Change the Wi-Fi data connection on your device to 4G (varies by device).
- Close and restart the app.
- Power down and restart your device.
After that, check if you can now open the app and download new transactions. Just in case the issue persists, you can temporarily uninstall, then reinstall the app.
Follow the steps in these articles for more details:
For the Online Banking issue, go to this link to check if there are open alerts and status updates of current banking connection issues: The QuickBooks Online bank connection status page.
Let me also share these articles for additional resources when using the mobile app:
Don't hesitate to come back here if you have other concerns when working with your banking transactions and using the QBO mobile app as a whole. We're always ready to provide assistance to address your concerns.
