Hello there, Shanille.
We appreciate you for informing us about this here in the Community space. Please know that we aim to provide concise information to help our customers resolve their queries on time so they can continue their daily tasks. Also, please be aware that this isn't the experience we'd want you to have when using the application.
Upon checking here on our system, there are no similar cases or ongoing investigations about the mobile app turning the mileage tracker off. We can perform some troubleshooting to rule out the possibility of having issues with your application inside your mobile device. We'll write down the steps to get you going:
- Go to your Android device Settings.
- Select Privacy and then Location Services.
- Turn on Location Services.
- Scroll to the bottom and select System Services.
- Select Significant Locations and turn it on.
If you use the Screen Time feature, consider turning off Content & Privacy restrictions.
- Go to your Android device Settings.
- Select Screen Time.
- Select Content & Privacy Restrictions.
If the issue persists, you'll want to ensure the application is running the latest updates. Here's how:
- On your device, open the Google Play Store app.
- On the home screen, tap your profile icon.
- Tap Manage apps & device.
- Select the Manage tab.
- Select the Updates available filter.
- Find the QuickBooks Online mobile app, and select the checkbox. Then select the update icon.
We'd also recommend contacting our Customer Care Team if you continue to experience the same issue when using the mobile app. This way, a representative will be assigned to check your current situation and conduct further investigation to determine the root cause of this problem. See this article for more information: QuickBooks Online Support.
In addition, here are some articles to help you add more details to your report and ensure your data stays accurate inside the program:
Shanille, it's our pleasure to have you in the Community space today. If you need further assistance managing mileage in QuickBooks or a task you'd like to accomplish inside the program, please don't hesitate to visit us anytime. We'll be here, ready to help you. Take care, and have a good one!
