Bank feed says "All caught up" but hasnt loaded all transactions from 3 days ago. When I click "update" it doesnt load the missing transactions. How can I fix this?

Hello there, Sam Schepis.

You can try refreshing your browser by clicking the Reload icon or pressing F5 on your keyboard. Then, proceed with the steps below to resolve this unexpected behavior by logging in to your account in a private browser. See the shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If everything works fine, we can clear the cache of your regular browser. This helps remove any browser-related issues and refresh your browser's settings. Also, you can use other compatible browsers in QuickBooks Online. 

If the missing transactions won't still download, you can contact your bank. The issue may be on the bank’s end. Also, you may want to check these articles for additional guide on how to keep your bank transactions organised:

• Categorise and match online bank transactions in QuickBooks Online.
• Reconcile an account in QuickBooks Online. 

I'd also encourage you to include the exact error message you're getting and your bank's name. This helps me check further and see what's the best thing to do in your case. Stay safe and be well. 

I tried to refresh and then update, and still saying All Caught Up.

I then opened in a private browser on Chrome Incognito and signed it, same issue.

I will try to contact my bank today regarding the issue,

Do you have any other possible solutions?

Hi Sam, 

Thank you for getting back to us on this and I am sorry to hear the refresh didn't work. I would suggest contacting our support team on this so we can have a look at your bank feed connection on our end. 

Please click on the link below and get in touch:

https://help.quickbooks.intuit.com/en_AU/contact

Thank you and please let us know if you have any questions. 

I have this same problem and nothing above helps. This is a not a bank problem could I please request a solution? Did you get this fixed Sam?

Hi DJG3,

Thanks for joining the thread. If the browser troubleshooting and performing a manual update is not working on your end, I would recommend to contact QuickBooks support team. Doing so, we'll be able to verify your account and further check your bank connection.

For your reference, you can also check on this article: What to do if you get a bank error or can't download transactions in QuickBooks Online. 

Feel free to post again if you need any help. Have a great day!