Batch Send Remittances not working again

Hi alect,

I understand your having fundamental issues with sending your batch remittance in QuickBooks Online. Appreciate your trying out on different browsers to isolate the situation encountered. 

As per checking the behavior encountered in sending batch remittance, Engineering team have confirmed the issue you are experiencing is visual and can be resolved by refreshing the page. Please continue to do so if you experience this in the future. Please also know that the team are continuing to work on the root cause of the issue as part of our system's future updates.

I'd recommend accessing and subscribing to Intuit Status to keep updated of latest outage and fix: https://status.quickbooks.intuit.com/.

Post again in the Community if you have further concerns. I'll be around to help you.

No sorry - have refreshed the page, including Ctrl Shift Refresh - still happening.  In all browsers.

Hi alect,

Thanks for getting back to us. I would recommend contacting our Customer Care Team. That way, they can further check the unexpected behavior with our senior support and escalate the issue to the engineers.

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. In QB Assistant, enter the topic you need help with. You can also enter questions.
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:
 

• Start a chat with a support expert. Live chat M-F, 8:30 AM to 6:30 PM and S-S, 8:00 AM to 8:00 PM, AET.
• Call us. M-F, 8:30 AM to 6:30 PM, AET.

Feel free to reply to this thread if you have further concerns. I'll get back to you as soon as possible.

Given the amount of time chat takes (with unnecessary verifications and chit chat) I don't have time to chat to support for this.  Just fix it.

Thanks for coming back. I see you've been through a lot already in trying to send the send remittance by batch, Alect.

Appreciate you doing the recommended steps to resolve this one. I've checked here on our end and there's no reported case about this one. We can log in to your account using an incognito browser. Private browser prevents saving cache and cookies that sometimes cause errors when running frequently visited websites. Here are the useful shortcut keys you can use to access one:
 

• Ctrl+ Shift + N for Google Chrome
• Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
• Command + Shift + N for Safari

Then, try sending the remittance advice by batch again. If it works, return to your default browser and clear its cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. Switching to another compatible one to help rectify the issue.

If the same thing happens, I would recommend contacting our Customer Care Team. That way, they can investigate the unexpected behavior you've encountered and help raise an investigation. Here's how to contact support:

1. Go to Help (?) on the top menu. 
2. In QB Assistant, enter the topic you need help with. You can also enter questions.
3. Select Contact Us to connect with a live support agent.
4. Choose a way to connect with us:

• Start a chat with a support expert. Live chat M-F, 8:30 AM to 6:30 PM and S-S, 8:00 AM to 8:00 PM, AET.
• Call us. M-F, 8:30 AM to 6:30 PM, AET.

I'm also sharing these links you can use for future purposes to help track bills and manage expenses:

• Enter bills and record bill payments in QuickBooks Online
• Enter and manage expenses in QuickBooks Online

If you have any further questions about managing your bill payments in QBO, feel free to reach out. I'll be here to help you out. You have a good one.