I appreciate you reaching out, Adrian.
The screen share request you’re experiencing appears when you’ve recently contacted our Live Support team and engaged in a live screen-sharing session. This functionality allows support agents to assist you more effectively by viewing your QuickBooks setup in real time. However, if you’re not actively working with Live Support, this behavior could indicate residual activity in your account or, in rarer cases, could be a sign of potential unauthorized attempts to access your account.
To ensure your account is secure, I recommend contacting our Live Support team immediately. They can investigate the issue, confirm whether the activity is legitimate, and remove the screen-share prompt if it was mistakenly triggered. Here’s how:
- Open QuickBooks Online and click the Help icon in the upper-right corner.
- Select Contact Us and briefly describe the issue.
- Follow the prompts to connect with a support expert via chat or phone.
You can also want to check their support hours to reach them at a convenient time.
For your protection, please be aware that unprompted requests for remote access are a common scam tactic. Never accept a screen-sharing request that you did not initiate. To identify and avoid suspicious activities, you can refer to this article: Identify suspicious activity, phishing scams, and potential fraud.
Your security is our top priority. Please don’t hesitate to reach out if you have any other queries. We are available 24/7 to assist you further.
