I appreciate you bringing this to our attention, Denish. I understand how challenging it could be to deal with your bank connection issue, especially since it has been ongoing for over a month and is impacting your ability to manage expenses in QuickBooks.
The possible causes why you're bank is unable to connect could be due to the current status of your financial institution or ongoing maintenance on the bank’s end.
If you were able to connect before but can no longer do so, it could be that your bank is no longer supporting QuickBooks. Let's confirm this by visiting the QuickBooks Online Bank Connection Status page to check if your bank institution still supports QuickBooks. Please note that the attached article refers to QuickBooks Online but the same principles also apply to QuickBooks Self-Employed.
If your bank is supported, I suggest checking with your bank to see if they have ongoing maintenance that affects the connection.
However, if your bank remains supported for direct connection and there are no issues on the bank’s end, I recommend reaching out to our Live Support team. Given the duration and recurrence of this problem, they will conduct a thorough review to ensure it’s resolved immediately.
In the meantime, I suggest manually uploading your expenses and other transactions while our support team reviews the problem. Please note that the attached article refers to QuickBooks Online but the same principles also apply to QuickBooks Self-Employed.
Please leave us a response if you have other questions or concerns.
