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We appreciate all the troubleshooting steps that you've done on your end, and we apologize for the inconvenience caused. Let me share other steps so you can upload any attachments to transactions in QuickBooks Online (QBO).
Since you've mentioned that you've already tried using different browsers like Chrome and Safari on a Mac, let's try using Firefox when uploading attachments to transactions. Here's how:
Also, you can add attachments directly to the specific transaction by going to the Sales or Expenses tab:
If it's an expense transaction, follow these steps:
These are the transactions that support attachments:
Please note that we can't attach PDF files to statements sent to customers as of now.
For more information, you can refer to this article: Add or delete attachments in QuickBooks Online.
If the issue persists, you may contact the Support Team to investigate further. The support representatives have the required tools to determine the cause of the problem.
Furthermore, you may check out this article to know how to handle a transaction when an error occurs: Void or delete transactions in QuickBooks Online.
Should you have additional questions about the attachments or any QuickBooks-related queries, feel free to comment below. We're here to lend a hand. Take care.
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