I'm also having this issue. I contacted Quickbooks 5 days ago who said they are aware of the issue and to keep an eye on https://status.quickbooks.intuit.com.au. It seems that they are still having this issue. What I don't understand is how they can let it go on for so long. How are people supposed to run their businesses!
Thank you for reaching out on this.
Our support team is working on resolving this for our customers. In the meantime, please use .csv file import to bring in your transactions from your bank. Here is an article on how for your reference:
Thank you and please let us know if you require any additional assistance.
Thanks for your reply! Good to know i'm not the only one... however, it's so annoying, as I spent hours trying to figure out what's going on. In the end tried to reconnect my account and ended up with duplicate accounts... So I guess, good news is that the error isn't on my side, but bad news is that I'm sitting with a mess now, because we were not informed they're having issues, so I tried to solve a problem that was impossible to fix on my side. An error message or some sort of notice that there are issues, would've saved me a lot of time and frustration!
We appreciate your feedback for this matter.
Besides the updates on our Australia status page found here - https://status.quickbooks.intuit.com.au/
Can I confirm that you did not see any notification, banner or pop-up within QuickBooks Online the time that you were logged in?
It will be useful information to relay back to the team to make sure these types of incidents don't have major amounts of impact on our customers in the future moving forward.
Any other feedback would greatly be welcomed as we're always trying to become better and more intuitive.
Yes it seems many people are having the same issue as we are. Mind you, I run QBO for 3 businesses, all with Westpac, and only 1 of those business in QBO has been affected, and only 1 of the 2 bank accounts.
I haven't done the disconnect as I had a feeling it would mess up my accounts.
It's appalling when companies don't notify their customers of major issues like this and then just hide behind emails. They have been absolutely useless dealing with this issue and are providing no solutions to customers. It's been 11 days now with no fix in sight. So frustrating! :((
Hello to everyone following this thread, we have some good news.
We have reconnected impacted bank accounts and reinstated transactions. In doing so, there is a chance that some users will see duplicate transactions between the dates of 8 and 13 March and will need to exclude these transactions.
You can learn how to exclude duplicate transactions here: https://intuit.me/31gDWXO
We recognise the impact this error may have had on your business and would like to apologise for any inconvenience caused.
Thank you for the update. I have just logged into the affected account and can see a couple of transactions are missing, which are showing on my bank account when I log into my bank itself.
How do I add these missing transactions into QBO? One is a credit and one is a debit?
We will need to add these transactions manually from your bank account using a CSV file upload.
Different banks have different ways of downloading these transactions, I found a great article here that can give you some insight on how to do this.
Also please note, your bank may offer a few file formats. Pick the CSV option as this the correct one to upload to QuickBooks Online.
This article can give you some more guidance on how to format the CSV file to then get the bank transactions into QuickBooks the right way.
Let me know if you have any further questions, I'm always one message away!