Hi ThereHow do I mark invoices as paid when the customer has done a direct deposit ?

Thank you for reaching out with your question, @nursechill3. I’d like to clarify how payments are handled in QuickBooks Online (QBO), especially depending on whether you’re using QuickBooks Payments or receiving a bank transfer outside of QuickBooks Payments.

If you’re using QuickBooks Payments, customer payments will appear automatically in QuickBooks once they are processed. In this case, you simply need to wait for the payment to post and clear.

However, suppose your customer made a payment via a natural bank transfer (outside of QuickBooks Payments). In that case, you will need to manually record the payment in QuickBooks by using the Receive Payment function. Here’s how to do that:

1. From the Invoices list, select the invoice you want to mark as paid, then click Receive Payment on the right side.
2. Enter the necessary payment details, including the payment date, amount, and payment method.
3. In the Deposit To dropdown, choose the bank account where you want to record the actual payment received.
4. Click Save and close.

Regarding your inquiry about support hours, if you want to contact our Live Support Team, please note that phone support is available on weekdays from 8:30 AM to 6:30 PM AEDT. You can also start a chat with a support expert during weekdays from 7:00 AM to 10:00 PM AEDT, and on weekends from 8:00 AM to 8:00 PM AEDT. Additionally, QuickBooks Advanced users have weekend support available from 8:00 AM to 6:00 PM AEDT.

Thank you for allowing us to assist you. We're committed to helping you manage your payments seamlessly and making sure you have the support you need when you need it. Should you have any more questions or require further guidance, please feel free to reach out anytime. We’re always here to help you make the most of QuickBooks.