cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Want an expert to help you set up your QuickBooks Online? Find out how: Click here
jmiln-live-com
Level 1

How can i search customer statements with only the statement number? some of my customer only refferance thier statement number when they make a payment

I used to be able to just search just the number in the search bar and find it.
3 Comments 3
IntuitSheila
Level 8

How can i search customer statements with only the statement number? some of my customer only refferance thier statement number when they make a payment

Hi jmiln-live-com,

 

Thanks for posting in the Community!

 

You can use the search function in looking for the customer statements or payments in QuickBooks Online. Here's how to:

 

  1. Click on the Magnifying Glass.
  2. Go to transactions search.
  3. Adjust the filters to find type of data. Example Payment.
  4. Filter other fields like Reference no to Last Modified date.
  5. Select other fields.
  6. Click on Add Filter.

I recommend also going directly in the Customer transaction list to view the transaction you needed. 

 

  1. Click on Sales tab.
  2. Click on Customers.
  3. Select the customer's name and under Transaction List select the transaction type you needed.
  4. Click on View/Edit option to see entire transaction.

Feel free to reply to this post if you need more help with your QBO transactions. Have a great rest of the day! 

admin371
Level 1

How can i search customer statements with only the statement number? some of my customer only refferance thier statement number when they make a payment

Thanks for the reply. The problem is this, I have received a payment with a previous statement number as the reference. I need to know who the payee is (from the statement number) to apply the payment to the correct customer. So I need to find where the previous statements are so I can search for the statement number to find which customer it is to apply the payment.

JamaicaA
QuickBooks Team

How can i search customer statements with only the statement number? some of my customer only refferance thier statement number when they make a payment

Hi there, admin371.
 
I see you've posted in the other thread with the same concern regarding locating the previous statements to search for the statement number and verify which customer to apply the payment to. My colleague has already answered you, outlining the steps to get what you need. Check out this link to view it: https://quickbooks.intuit.com/learn-support/global/reports/i-want-to-view-statements-already-created...

 

I'm just around the corner to help if you have any other questions about customer statements. Don't hesitate to post a reply below.