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lionsdonnybrook-
Level 1

HOW DO YOU GET TO SPEAK TO A PERSON WHEN CHAT BOT DOES NOT HELP?

WHAT DOES THE FOLLOWING MEAN AND HOW DO YOU CORRECT IT.
THE LINE AMOUNT CONTAINS A NON-NUMERICAL VALUE FOR THE FOLLOWING BILLS.  GO BACK TO YOUR CSV FILE AND CORRECT THE AMOUNT BEFORE TRYING AGAIN?
1 Comment 1
ChristieAnn
QuickBooks Team

HOW DO YOU GET TO SPEAK TO A PERSON WHEN CHAT BOT DOES NOT HELP?

Welcome to the QuickBooks Community, lionsdonnybrook-. Let me share the reason of the error you received and ensure you can upload your bills in QuickBooks Online smoothly.

 

The error message you received indicates that the line contains symbols and letters related to the amounts. It is preferable to keep the amounts column as simple as possible and ensure that the amounts submitted in your CSV file do not include any of the data indicated above. Furthermore, the total bill amount should be 0 or greater than 0.

 

Before reuploading your bill data, I recommend double-checking that the data is in the correct format. You can read this article to learn how to properly map them: Import your bills in QuickBooks Online.

 

On the other hand, please keep in mind that our phone assistance has a certain time to connect. They are open from 8:30 a.m. to 6:30 p.m., AET, Monday through Friday. It's possible you contacted them during a closing period, which is why the chat box w isn't responding properly. I recommend calling them at the time specified above to ensure you can speak with them right away.

 

Lastly, refer to this article on how you can run a particular report that will reflect all payments made to suppliers: Run a report with supplier totals.

 

Keep us updated if you have other concerns or clarification with managing your imported data in QuickBooks. I'll be around to help you out, lionsdonnybrook-. Take care always and have a good one!