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pharrington_10
Level 1

I just updated my mobile phone app and now the search function has disappeared.

I am unable to search for transactions and match recipes to them easily without this function. Can someone please assist.
1 Comment 1
MelroseV
QuickBooks Team

I just updated my mobile phone app and now the search function has disappeared.

Hello there, pharrington_10. 

 

Since the search function on your mobile app has disappeared, you can follow the troubleshooting steps that I outlined so that you can have the search function again.

 

Here's how:

 

  1. Change the Wifi data connection on your device to 4G (varies by device).
  2. Close and restart the app.
  3. Clear app data. To do this:
    a. Open your device Settings.
    b. Select apps (varies by device).
    c. Choose the QuickBooks app from the list, then select Storage.
    d. Select clear data.
  4. Power down and restart your device.
  5. Uninstall and reinstall the app.

 

Additionally, I'm sharing the article where you can find details about the features available on mobile devices: Compare mobile app features.

 

Feel free to mention my name in the comment section if you have additional concerns regarding the search in the QBO mobile app. I'm always here to help you. Have a great day!