Is anyone elses data not showing

Hi there, @s-cameron21-outl. Let's resolve your mobile app issue by refreshing your data to ensure all your information appears.

The QuickBooks Online (QBO) mobile app stores cache to improve performance while you work. However, if the cache becomes full or the app is outdated, it may cause issues like losing access to certain features.

To resolve this, you can refresh the data through the app or the settings menu on your mobile device. This will clear the old cache that might be causing the issue. Here's how:

For iOS:

1. Go to Settings, then tap General.
2. Tap iPhone Storage, then tap the QuickBooks Online app.
3. Tap Offload App.

For Android:

1. Go to Menu ☰, then tap More Options⋮.
2. Tap Settings, then Refresh Data.
3. Tap YES to confirm.

Once you've refreshed your data, try signing out of your account and logging back in to check if the Share button is now available.

If the problem continues, I suggest uninstalling and reinstalling the QBO mobile app for a fresh start. To do this, drag the app to the Uninstall section and confirm by tapping Yes. Then, use the following links to download and reinstall the QBO mobile app:

• Android app via Google Play.
• iPhone, iPad, and Apple Watch apps are available via the iTunes App Store.

For the detailed steps on reinstalling the QBO mobile app, see this article: Upgrading from QuickBooks Self-Employed to QuickBooks Online.

Please let us know if you need further assistance with your QuickBooks mobile app.