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Aaduff123
Level 1
posted
‎July 22, 2024 01:55 AM
last updated ‎July 21, 2024 8:55 AM

Is QuickBooks app compatible with iPhone 14

I recently got a new phone, iPhone 14pro. All apps are working fine except QuickBooks. I keep getting the same message when logging in; 

“Couldn't sign in

This app is only for QuickBooks Online. If you use QuickBooks Self-Employed, you can redownload it from your app store purchase history.“ 

 

I’ve uninstalled app, shut down phone, reinstall app from the purchase menu.. none of it’s working. In the meantime I’m missing out on tracking my miles for work, Please help. 

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1 Comment 1
GenmarieM
QuickBooks Team
QuickBooks Team
‎July 22, 2024 05:12 AM

Is QuickBooks app compatible with iPhone 14

I appreciate the troubleshooting you've done so far and thank you for bringing this to our attention, @Aaduff123. Your efforts in trying to resolve this issue are highly valued, and I understand how important it is for you to access your QuickBooks account seamlessly. Let me assist you in logging into your QuickBooks account through the QuickBooks mobile app.

 

Please ensure you use the correct login credentials for the specific QuickBooks service you are trying to access. If you are attempting to log into your QuickBooks Online (QBO) account, you must use the credentials associated with your QuickBooks Online account. On the other hand, if you are looking to access your QuickBooks Self-Employed (QBSE) account, you need to use the credentials specifically tied to your QBSE account. These may differ from your QuickBooks Online credentials, as QuickBooks Self-Employed is a separate service with unique login information.

 

Since the QuickBooks Self-Employed app is no longer available in the app store, I recommend contacting our customer support team for further assistance. The discontinuation of the QuickBooks Self-Employed app, effective from March 24, 2024, means that it can no longer be downloaded from the Apple App Store or Google Play Store.

 

Here's how to connect with them:

 

  1. Open this link: quickbooks.intuit.com/learn-support/en-au/contact
  2. Choose a product, then enter a brief description of your concern.
  3. Click Continue.

 

Also, make sure to take note of their opening hours. Our Customer Support is available during weekdays 6:00 am - 8:00 pm GMT+8.

 

If you encounter any difficulties logging in or with any QuickBooks-related tasks, please don't hesitate to let me know by leaving a comment below. I'm available and prepared to help you whenever you need it.

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