We appreciate you reaching out, Lorie.
To start, are you referring to the general search bar located above your QuickBooks Online (QBO) dashboard? If so, this issue is often caused by a system glitch or display problem. Sometimes, old or corrupted cache files interfere with how QBO loads and shows information. To fix this, let's try opening your QuickBooks account in an incognito browser or different supported browser. This usually bypasses cached data and resolves the problem.
Once logged in, search again using the search bar to check if it works properly.
As always our Community space is here if you have further questions or clarifications about QuickBooks related concern.
